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Frequently Asked Questions

Are your Tulsi malas and other products 100% original?

Yes! We are manufacturers based in Vrindavan. Every Tulsi mala, jaap counter, bracelet, necklace, and pendant is handcrafted here using genuine Tulsi wood sourced directly from Vrindavan groves. No duplicates, no mixed materials.

How do I choose the right Tulsi mala or jaap counter?

  • Standard Tulsi mala usually has 108+1 beads for daily chanting.
  • Jaap counters come in digital and finger-ring styles – choose based on your chanting habit.
  • Not sure? Message us on WhatsApp (+91 9045305207) with your needs, and we’ll guide you.

What is the delivery time?

We offer free shipping across India. Orders are dispatched within 1–2 working days, and delivery takes 3–5 days to most locations. Remote areas may take a little longer.

How can I track my order?

Once shipped, you’ll receive an email and SMS with the tracking number and courier link. You can also share your order number with us for an update.

Can I exchange a product?

Exchange is allowed only if we sent the wrong item. Contact us within 3 days with the unboxing video.

How do I cancel my order?

You can cancel only before dispatch. Email or message us with your order number. Once shipped, cancellation is not possible.

How to place bulk or wholesale order?

Yes! We welcome bulk and temple orders at special pricing. Contact us directly via email or WhatsApp with your requirements.